← GlobeOne App Feature 02 / Onboarding, Guest Mode & Dashboard
New Onboarding, Guest Mode & Dashboard

Built on
customer’s
feedback

The old app asked for a login before it showed anything. The revamp opens with an onboarding that explains the app, a guest mode that lets people in without an account, and a dashboard that leads with what you owe and what you have left.

Ship year
2025
02
/Research

Pains & goals

Onboarding, entry and landing were read back to us in support tickets and store visits. Same complaints, every time.

  • Login wall
    Nothing was visible before sign in, so first-time users had no way to see what the app did.
  • No intro
    The app dropped people straight into a form with no explanation of what it covered.
  • Dues hidden
    What you owe and when it is due sat behind a menu, so the most-asked question was never on screen.

Pains

  • No guest mode
  • There is no onboarding once the app is download.
  • Multi-account users could not tell which number they were looking at.
  • Promotional space pushed real account data below the fold.
  • Add visibility for the user with their dues

Goals

  • Can access the G1 even without login
  • Give a brief introduction about the app and its feature
  • Name the account on screen, and make switching one tap.
  • Answer owe / left / next before any scroll.
  • Give promos a fixed slot below the account block.
03
/Process

How we solved it

Five passes, each one closing a specific complaint before the next began.

  1. 01
    Audit the old flow
    Screen-by-screen teardown of first launch, entry and landing, tagged against support ticket volume.
    Ticket-weighted issue list
  2. 02
    Interviews
    Twelve subscribers across Postpaid, Prepaid and GFiber, plus five people with no account at all.
    3 recurring pains
  3. 03
    Split the paths
    Mapped what a guest can see and where the app asks them to sign up, then set the onboarding sequence.
    Guest and member IA
  4. 04
    Prototype
    Clickable onboarding, guest browsing and dashboard built from New Gen components, tested in Maze.
    Task time halved
  5. 05
    Hand off
    Specced states, empty cases and error copy beside each component in the library.
    Dev-ready spec
  • Onboarding
    Three screens, then a choice
    The intro ends on two equal doors: continue as guest, or sign in. Neither is buried in small text.
  • Guest mode
    Read before you register
    Guests get plans, coverage and load offers. Sign-up is asked for at the point of purchase, not at the door.
  • Accounts
    Cards, not a dropdown
    Brand account cards carry the number and the one number that matters, so switching is recognition instead of recall.
  • Content
    A slot for promos
    Discovery content keeps a fixed position below the account block, so it can change without moving account data.
04
/Outcome

Sample screens

Onboarding, login and sign-up, guest mode and the dashboard both paths land on. Every screen is assembled from the New Gen library.

  • Onboarding
    three screens · pagination dots · skip · guest and sign in
  • Log In
    GlobeOne logomark · pill field · continue as guest · text links
  • Guest mode
    register SIM · usage preview · quick actions · sign up / log in
  • Dashboard
    account card · usage meters · quick actions · promo slot
  • 01

    The app explains itself

    Four onboarding screens cover what GlobeOne does before anyone is asked to create an account.

  • 02

    Guests get in

    Browsing plans, coverage and offers no longer needs an account, and dues are visible the moment you do sign in.

  • 03

    Bento Style Dashboard

    Easily navigate important details in dashboard for all users, from prepaid to postpaid.